SVAN Reviews

The prices for products on Svan.com are as follows: The Brentwood chair is priced at $124.95, the Signet Essential High Chair costs $149.95, a set of Kids Tables and Chairs is $249.95, and the Lyft Booster Seat is available for $49.95. These products are part of a collection that emphasizes Scandinavian design, offering sleek color options to match any decor. The prices reflect the brand's commitment to quality, safety, and design, ensuring that the items are both aesthetically pleasing and functional.

Svan.com processes payments through credit cards and PayPal. Customers can expect a refund to their payment method within 2 business days if a return is approved. Shipping costs, however, are non-refundable and customers are responsible for paying their own shipping costs when returning an item. The site ensures that shipping rates are calculated based on the weight of the products and the customer's location, providing transparency before finalizing the purchase. For international orders, customers should be aware of potential custom fees charged by their country's customs agency, as these are not covered by Svan.com.

For Svan.com, the Return Policy allows customers 30 calendar days to return an item from the date it was received. To qualify for a return, items must be unused and in the same condition as received. Customers should email with their order number, order date, and personal information to initiate a return. Upon receipt of the returned item, it will be inspected, and customers will be notified of the status of their refund. If approved, a refund will be initiated to the original method of payment, and the credit will typically be received within 2 business days, subject to the card issuer's policies. Customers are responsible for their own shipping costs for returns, which are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund.

The Shipping Policy states that all orders are shipped within 2 business days, excluding holidays. The carriers used for delivery depend on the customer's location and include USPS, FedEx, UPS Surepost for domestic orders, and additional options for international orders. International delivery can take 1-4 weeks. If an order is refused or returned due to incorrect address information or because it was undeliverable, Svan.com reserves the right to retain the original shipping fee and charge for costs incurred due to the return of the packages. International orders may incur additional fees by the receiving country's customs agency, which are not controlled or estimated by Svan.com, and customers are advised to contact their country's customs agency for details. Shipping rates are based on the weight of the products and the customer's location, with the total cost calculated prior to the final checkout. For items on back order, the in-stock portion of the order will be shipped first, and the remaining items will be shipped at no additional cost when they become available.

To track an order on Svan.com, customers will receive a shipping confirmation email containing a tracking number for the carrier used to ship their order. This tracking number can be used on the carrier's website to monitor the package's progress. Additionally, registered customers have the option to check their order status and access tracking numbers in their Order History by logging into their account on the Svan.com website. It is important to ensure that the correct email address is provided during the order process to receive timely updates regarding shipment and tracking.